As a buyer, there is no registration needed. Your real estate agent will use TrustFunds to send an email that contains a link to a secure online form, which you will use to submit your earnest money payment. Contact your real estate agent and ask them to send you an earnest money request via TrustFunds!
First, check your spam folder in your email or search for an email from "@trustfunds.us.com". If you still can't find an email, ask your real estate agent to resend the email to you. They also have the ability to modify which email address the request is sent to.
I submitted my earnest money payment, but the money is still in my account. When will the funds be moved?
Your real estate agent can access the status of your payment at any time. It is normal for the funds to still be in your account for a few days after submitting payment.
Your real estate agent has access to your "Payment History" in TrustFunds. This is a document that shows all necessary information about your earnest money payment and can be emailed or printed anytime.
How do I join TrustFunds?
If your MLS is participating with TrustFunds, you are already registered and ready to use TrustFunds! Simply log in to your MLS, click the TrustFunds link, and you will be automatically signed in.
TrustFunds is free for you to use, as long as you are an active member of your MLS.
How do I resend the email to my buyer?
Talk with your real estate agent to have them request a refund from the designated trust account holder.
To resend an email to your buyer, locate the request on your Transactions page in TrustFunds. In the Actions column, choose "Resend Email" and your buyer will be notified again at the email address on file.
Once a request is sent, you may not change the earnest money amount. Instead, you must cancel the incorrect request by going to your Transactions page in TrustFunds and choosing "Cancel Request" in the Actions column. You may then send a new request with the corrected amount.
To cancel a request you have sent, locate the request on your Transactions page in TrustFunds. In the Actions column, choose "Cancel Request" and provide a reason for cancellation. Once complete, your buyer will not be able to complete payment for that request.
As the listing or buyer's agent, you may see the status at any time by going to your Transactions page in TrustFunds. Simply click the TrustFunds link in your MLS and choose Transactions in the menu. If you have been set up as a team member for another agent, you will be able to see their transactions by changing the filter options at the top of the page.
Designated Trust Account Holders (DTAHs) have the capability in TrustFunds to electronically refund the earnest money to the buyer. They may elect to issue the refund via paper check, outside of TrustFunds. Talk with the DTAH to request a refund of the earnest money.
How do I join TrustFunds?
To join TrustFunds, navigate to www.TrustFunds.us.com, choose Member, then select your type of organization. Click the green Register Now button and select your MLS market.
Designated Trust Account Holders (DTAHs) pay a nominal monthly service fee (tiered based upon volume) and as little as $0.25 per earnest money transaction. All terms and fees are provided following an initial Authentication Process, and if considered unacceptable, you may simply abandon the registration process at any time with no obligation to join.
What if there is no TrustFunds link on the property?
Unfortunately, that property is not eligible for electronic earnest money payments.
No. Only properties listed with a TrustFunds participating MLS are eligible for electronic earnest money payments.
At this time, no. However, TrustFunds has plans to incorporate other real estate payment transaction functionality.
For help issuing a refund, please log in to your organization's TrustFunds account, select Support, and download the "How to Process a Refund Guide". If you do not remember your Virtual Terminal login, check your Profile in TrustFunds.
For information about account reconciliation, log in to the TrustFunds Virtual Terminal, go to Reports, choose Deposit Report (checkbox the Show Daily Subtotals option). For further detail, check out the training video in your organization's TrustFunds account in Support, and view the Virtual Terminal Overview. Use the navigation on the left to skip to the sections of interest, if desired.
No. To comply with lender requirements for financing, TrustFunds processes earnest money payments as an ACH transaction from either a checking or savings account.
Secret Word is a simple, one-step security feature that provides extra security and peace of mind for your buyer when making their payment through TrustFunds. Simply enter a secret word of your choosing and communicate this to your buyer via text or call. Please do NOT email this, as that counteracts the added security this feature provides for both you and your buyers.
The Secret Word is an additional security measure provided for you to verify the authenticity of your secure payment form. Your agent created a Secret Word for you, please verify via text or call (not email) that the Secret Word presented is correct. If it is not, please do not enter any information, and have your agent send a new request.
Yes. A team member is used when an agent wants to have other team members submit the earnest money request on their behalf. Teams can be set up from the 'Profile' tab in the agent TrustFunds account; go to Profile > Teams > Add Team Member and complete the steps to set up your team.
Yes. To give your staff the ability to see transaction activity in your company's account and to receive email notifications you can set them up as a user in your TrustFunds Member Account by going to Settings > Manage Users > Add Users. Once the user logs into TrustFunds, they can go to their Profile to indicate which notices they would like to receive.
Yes. A team member is used when an agent wants to have other team members submit the earnest money request on their behalf. Teams can be set up from the ‘Profile’ tab in the agent TrustFunds account; go to Profile > Teams > Add Team Member and complete the steps to set up your team.
The [Member Type] Login area is where you will see transaction activity. View status of all transactions in process, access activity detail on each transaction, set up administrative staff in TrustFunds and verify offices and agents associated with your TrustFunds account. This area of TrustFunds communicates with your MLS.
The Virtual Terminal Login shows all transaction history; issue refunds, search past transactions, and view specific reports to reconcile bank deposits. This area of TrustFunds communicates with the ACH/Check Processor.
I didn't receive an email from TrustFunds to make my earnest money payment.
I am a Real Estate Agent.
I am a Real Estate Broker and/or Designated Trust Account Holder.
What does it cost me to use TrustFunds?
What does it cost?
Who is the DTAH? This varies for each earnest money payment, but can be found by looking at the Payment History. In TrustFunds, navigate to the Transactions page and select "View History" in the Actions column for the earnest money request in question. Locate the "Designated Trust Acct." field to find out who should be contacted to request a refund.
To change the name or email address on a request you have sent to a buyer, locate the request on your Transactions page in TrustFunds. In the Actions column, choose "Edit Name/Email" and fill out the new information. Once complete, a new email will be sent to your buyer with the corrected information.
How do I change the buyer's name or email address?
Can TrustFunds be used for payments for a property not listed on the MLS?
What is the Secret Word?
Can my buyer submit their earnest money payment with a credit card?
My purchase agreement fell through, and I am looking for a refund of my earnest money. How do I do that?
I represent an MLS.
I have a question about my earnest money payment.
How do I change the earnest money amount?
How do I issue a refund electronically?
Can TrustFunds be used for rent, closing costs, or other fees in real estate?
Help with an existing earnest money request.
My loan officer wants proof of my earnest money payment.
How do I cancel a request so the buyer cannot submit payment?
How do I reconcile earnest money payments with the Trust Account at my bank?
Can my administrative staff receive email notifications of the electronic earnest money transactions?
Can my agents work together on teams in TrustFunds to keep the sale moving?
How do I find the current status of an earnest money payment?
How can a refund be made for an earnest money payment?
Why are there two login areas; when is Virtual Terminal login used?
Can TrustFunds be used in my situation?
Can colleagues send an Earnest Money Request on my behalf?
What is the Secret Word, and what do I need to do?
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The convenience, security, and accountability of TrustFunds are the end of the paper earnest money check.